(01) Fix
HighLevel Troubleshooting Guides
Each fix guide starts from the symptom you see, explains the usual causes in plain language, and walks through the settings to check in the order a support call would go.
All Fix guides
5 guides HighLevel Conversation AI Stopped Replying? How to Find Out Why and Fix It Your HighLevel AI agent worked in testing, then stopped answering leads. Here is how to find the exact reason in the audit logs, and the settings that pause, sleep or stop the bot. Verified HighLevel Emails Sending From Your Login Email? How to Fix the From Address Conversation emails in HighLevel go out from the logged-in user's email by default, not your sending domain. Here is the priority order HighLevel uses, and how to make every email come from the right address. Verified Facebook Lead Ads Not Syncing to HighLevel? How to Fix It Facebook lead form contacts missing from HighLevel, or arriving but not starting your workflow? Here is how to check the page access, Leads Access, form mapping and trigger filters, and how to sync missed leads. Verified Embedded HighLevel Form Loading Slowly? What You Can and Can't Fix A HighLevel form embedded on WordPress or another site can take a few seconds to appear. Here is how to measure it, what HighLevel lets you change, and the honest limits of each fix. Verified HighLevel Workflow Wait Step Not Releasing Contacts? How to Troubleshoot It Contacts stuck in a HighLevel Wait step usually come down to the wait type, a missing timeout, a time window or timezone. Here is how to find where a contact is waiting and what to check, in order. Verified
What this hub covers
- Workflows that do not trigger or stop halfway
- Domains, SSL and email sending setup
- Payments and integrations that will not connect
- Phone, SMS and calendar issues